Australian Consumer Law · [to be added]
If something is faulty, not as described, or unsafe, you are entitled to a remedy under the Australian Consumer Law (repair, replacement or refund as appropriate). This sits alongside any extra goodwill we offer below.
Tell us within 48 hours of delivery or collection (photo helps). Email hello@placidpets.com.au or phone 0417 303 532. We will replace or refund the affected items.
Unopened dry food and sealed non-perishable lines may be returned for store credit or refund within 14 days if unused and in original packaging. Opened food, chilled lines, and parasite treatments generally cannot be returned for change of mind (hygiene and safety), unless ACL requires otherwise.
Reply to our pre-delivery text to skip or change an upcoming drop. If you were charged in error, contact us and we will refund.
Refunds go back to the original payment method via Stripe, usually within 5–10 business days depending on your bank.