Privacy policy

We respect your privacy. This policy explains what we collect when you use placidpets.com.au and how we use it.

Who we are

Placid Pets & Rural Supplies, 60 Old Toowoomba Road, Placid Hills QLD 4343. Email hello@placidpets.com.au. phone 0417 303 532.

What we collect

• Order details: name, email, phone, delivery address, pet names you choose to share, and what you ordered.
• Payment details are handled by Stripe (Placid Connect). We do not store full card numbers on our servers.
• Basic site analytics if enabled (pages viewed, device type). You can ask us what is switched on.

How we use it

• To fulfil local delivery and click & collect orders.
• To text or email you about upcoming deliveries (including subscribe rebooks), skips and changes.
• To reply to questions and improve the shop.

Sharing

We share data with payment (Stripe), email/SMS providers, and only as needed to run the business or where the law requires. We do not sell your personal information.

Your rights

You can ask for access or correction, or ask us to delete information we no longer need to keep for legal or accounting reasons. Contact us using the details above. You may also complain to the Office of the Australian Information Commissioner (OAIC).