FAQ

What is Repeat Delivery? Your Placid Pet Menu — we deliver on the Frequency you choose. Skip or pause online anytime.

Where do you deliver? Australia-wide freight (BigPost rates). Local van (freight rate): Toowoomba Wed, Lockyer Thu, Esk/Somerset Fri (8am–2pm). Click & collect free Tue–Fri 3–5pm at Placid Hills.

Do you ship Australia-wide? We deliver Australia-wide at BigPost freight rates. Local van on set days in Lockyer, Toowoomba & Somerset (also at the freight rate). Click & collect free.

How does Afterpay work? Pay in 4 via Stripe Afterpay at checkout when available for your order.

When will my order arrive? Local delivery on your area day. Items not in our lean opening stock may take 3–5 days to source.

How do I manage my Menu? Use Manage my Menu / Account after ordering — change Frequency, skip or pause.